The amounts are indicative and shown in RSD. The table sets out the minimum internal tariffs in accordance with the submitted schedule of fees. The Application may display a higher, fixed or separately calculated price prior to confirmation of the ride, and the price or method of calculation accepted by the User in the ride confirmation shall apply to that particular ride.
The tariffs and fees may be amended unilaterally by ROAD STAR at any time, and every change shall be visible in the Application so that the User is informed of the price of the particular Ride before confirming the booking.
Important note: items expressed per kilometre, per minute, per zone, per waiting time or per vehicle delivery constitute internal calculation parameters, i.e. auxiliary elements used to form the price, and not a public taximeter or any other prohibited method of charging for limousine services. For a particular ride, the User accepts the price or the calculation model displayed in the application/ride confirmation, whereby the mandatory regime of the applicable Law on the Transport of Passengers in Road Traffic governing limousine services shall always apply, including the requirement that the vehicle be hired in its entirety and that no service containing elements of taxi or any other type of transport be provided.
The table below sets out the minimum prices for the specific mode of transport and vehicle category (“starting from”).
| Vehicle category | Initial booking fee | Free waiting time | Waiting price per minute | Fare per km within a built-up area | Fare per km outside a built-up area | Price per minute of the ride | Pet transport | Child transport | Fee for vehicle arrival outside a built-up area, per km |
|---|---|---|---|---|---|---|---|---|---|
| Business | 583 | 5 minutes | 33 | 149 | 231 | 33 | 300 | 0 | 190 |
| Van | 795 | 5 minutes | 45 | 203 | 315 | 45 | 300 | 0 | 259 |
| Premium | 1,431 | 5 minutes | 81 | 365 | 567 | 81 | 600 | 0 | 466 |
Notes on the Tariffs
“Vehicle delivery outside a built-up area, per km” is charged when the User requests pick-up or availability of a vehicle outside the regular area of operation, i.e. when the vehicle has to be dispatched out of town in order for the service to commence.
The fee for children is RSD 0 according to the submitted schedule; however, ROAD STAR may refuse the ride if the safety conditions for transporting a child are not met or if the required additional request has not been confirmed in advance.
Tolls, parking, airport charges, entry fees, waiting at the border and similar actual costs may be charged in addition if they are not included in the displayed price.
Where the price is displayed in advance as a fixed price, additional fees shall be charged only for additional requests, waiting time, changes or costs that are not covered by the fixed price.
SUMMARY COMPLAINTS PROCEDURE
The User submits a complaint through the application or by e-mail to office@voga.rs within a period that is reasonable having regard to the nature of the complaint, and preferably immediately upon completion of the ride.
The complaint should contain the ride number, the date, a description of the problem, proof of payment and the User’s request.
ROAD STAR records the complaint and confirms receipt if it has been submitted electronically.
ROAD STAR responds to the User within the statutory time limit, and no later than 8 days where that time limit applies.
If the complaint is well founded, ROAD STAR proposes remedying the irregularity, a partial or full refund, the granting of a credit, a reduction of a future invoice or another appropriate solution.
If the User does not accept the proposal, the dispute may be resolved amicably, out of court, or before the competent authority/court.